Frequently Asked Questions

Your 7 character invitation number can be found on either the letter or email that was sent to you.

If you are having trouble accessing your offer, please contact our call center, toll free at (833) 502-0913. Our lines are open Monday-Friday, 9am-5pm EST.

Your plan number is located on your plan documents, typically on the right-hand side. You may have also received an email or SMS from us that includes your plan number after your purchase. If you are unable to find your documents, please contact our call center, toll free at (833) 502-0913.

For security and verification purposes, any updates to your personal information must be completed over the phone. Please contact our call center, toll free at (833) 502-0913, and a member of our team will be happy to assist you.

The cost of your plan is detailed in your plan documents. If you need another copy of these documents, please contact our call center, toll free at (833) 502-0913, Alternatively, you can use the Contact Us form here and select the General Question option to have them resent. After which our team will be contacting you.

You can find all key details about your plan's coverage in your plan documents. If you need a copy of your documents, you can contact us through the call center, toll free at (833) 502-0913, or use the Contact Us form here and select the General Question option. After which our team will be contacting you.

To receive a copy of your plan documents, please contact our call center, toll free at (833) 502-0913. Alternatively, you can use the Contact Us form here and select the General Question option to have them resent. After which our team will be contacting you.

Depending on your specific plan, you can initiate a cancellation by calling us toll free at (833) 502-0913. Our lines are open Monday-Friday, 9am-5pm EST. You may also use the Contact Us form here and select the Request Cancellation option. After which our team will be contacting you.

The 'free-look period' is the 30-day window from the receipt of your documents or the plan start date, whichever is later. For some plans, this period may be longer. Please refer to your plan documents for specific details.

Our plans are non-transferable. However, we are happy to help the new owner take out their own coverage. Please have them call us toll free at (833) 502-0913 with their details, and we will assist them.

For information regarding cancellation after the free-look period has ended, please refer to the terms and conditions outlined in your plan documents.

The full EPIC Protect Plan terms and conditions can be found on our website.

You can request a repair by contacting the call center toll free at (833) 502-0913. Our hours of operation are as follows: Sales: Monday-Friday, 9am-5pm EST. Service: Monday-Friday, 9am-6:30pm EST, Saturday 9am-5pm EST. You can also use the Contact Us form here and select the Claims option. After which our team will be contacting you.

If we determine your appliance is beyond repair, we will replace it with one that has the same or similar specifications. If we were recently unable to fix your appliance, our team will be in touch soon to discuss the next steps. Please note that if we replace your appliance, you might be responsible for delivery, installation, and haul-away fees, plus any remaining plan payments. Check your plan terms and conditions for more information.

If you require assistance, please contact our call center toll free at (833) 502-0913. Our lines are open Monday-Friday, 9am-5pm EST.

We are the appliance care experts. We protect, repair, and care for the essential products that keep homes running smoothly. Each year, we look after millions of household products and appliances. We partner with some of the world's largest manufacturers and retailers and have been in business since 1912, so you know you are in safe hands.